Clear Support When a Purchase Does Not Go as Planned.
This Return & Refund Policy explains the general process for return requests, product concerns, order issues, refunds, and related customer support for purchases made through the Marivelley™ online store.
Start With Support
Contact Marivelley™ with your order details before returning a product so the request can be reviewed and appropriate instructions can be provided.
Keep the Product & Packaging
Keep the item, original packaging, included parts, and relevant order materials while a return or product concern is being reviewed.
Refunds Are Reviewed
Where a refund is approved, it is handled according to the circumstances of the order, the applicable payment process, and relevant legal requirements.
A More Straightforward Way to Handle Order Concerns.
Return & Refund Support
We want customers to have clear information when a purchase requires additional attention. If you believe a product or order may qualify for return, refund, replacement, or other support, contact Marivelley™ customer service with the relevant order details.
Return and refund eligibility may depend on the condition of the product, the reason for the request, the order circumstances, applicable store terms, and legal requirements.
Please contact us before sending a product back. Returning an item without appropriate return instructions may make it more difficult to identify, receive, or process the return.
What to Know Before Requesting a Return.
Each request is considered according to the order details, product condition, reason for the request, and applicable requirements.
Return Requests
If you would like to request a return, contact Marivelley™ customer support and provide your order number, the product involved, and a clear explanation of the reason for the request.
Depending on the circumstances, additional information or photographs may be requested so our team can review the matter and provide appropriate next steps.
Return Eligibility
Return eligibility may depend on factors such as the product's condition, whether it has been used or altered, the reason for the return, the presence of original components or packaging, and other relevant order circumstances.
Nothing in this policy is intended to limit any rights that cannot lawfully be excluded or restricted under applicable consumer-protection law.
Product Condition
Unless the return relates to a defect, damage, incorrect item, or another issue requiring separate review, products submitted for return should generally be kept in appropriate condition together with their original components, accessories, and packaging where reasonably possible.
Products that show excessive use, misuse, unauthorized alteration, or damage unrelated to the original order may not qualify for the same return options.
Proof of Purchase
We may request reasonable proof of purchase or information that allows us to locate and verify the applicable Marivelley™ order.
This may include an order number, the email or contact information associated with the purchase, or other relevant order information.
Return Authorization
Please contact customer support before returning an item. If a return is approved, our team may provide information concerning the return process, applicable destination, packaging requirements, or other relevant instructions.
Products should not be sent to a company, office, or other address unless that address has been specifically provided or confirmed for the applicable return.
Return Shipping
Responsibility for return-shipping arrangements or costs may depend on the reason for the return, the circumstances of the order, the location involved, and applicable law.
Where return shipping is required, customers should follow the return instructions provided for the applicable request rather than sending the product independently to an unconfirmed address.
From Your Request to the Next Step.
Providing clear order information from the beginning can help our customer support team understand the situation and identify the appropriate next step.
Contact Us
Send your order number and explain the reason for your return or refund request.
We Review
Our team reviews the available order information and may request additional details where needed.
Follow Instructions
If a return is appropriate, follow the instructions provided for the applicable order and product.
Resolution
Once the relevant review or return process is completed, the applicable resolution can be processed.
Keep These Details Ready for Review.
Providing complete information can help us understand the request without unnecessary back-and-forth and can make the review process easier.
Your Order Number
Include the order number associated with the purchase whenever possible.
Reason for the Request
Clearly explain why you would like to return the item or request another resolution.
Product Condition
Keep the product, components, accessories, and packaging available while the request is reviewed.
Relevant Photographs
For damage, incorrect items, missing components, or similar concerns, clear photographs may help our team review the issue.
Damaged or Defective Products
If a product arrives damaged or you believe it has a defect, contact Marivelley™ customer support with your order information and a clear description of the issue.
We may request photographs or other relevant information concerning the product, packaging, or delivery so the concern can be reviewed appropriately.
Incorrect or Incomplete Orders
If you receive an incorrect product or believe an order is missing an expected item or component, contact customer support and provide your order details together with information about what was received.
Keep the product, shipping packaging, labels, and relevant order materials available while the issue is reviewed.
Non-Returnable or Restricted Items
Certain products may not be eligible for return in some circumstances because of their condition, nature, hygiene considerations, use, customization, safety concerns, applicable law, or other legitimate restrictions.
Where a particular product is subject to a specific return restriction, relevant information may be provided through the product page, checkout, customer support, or other applicable store information.
Refund Review
Where a refund is requested or becomes part of an approved resolution, the order and relevant circumstances may be reviewed before the refund is processed.
Where a returned product is required, the applicable return may need to be received and reviewed before a refund can be completed, unless another resolution is appropriate or required by law.
Refund Method & Timing
Approved refunds are generally processed through an appropriate payment method associated with the applicable order, subject to the payment services and circumstances involved.
After a refund has been initiated, additional processing time may be required by payment providers, card issuers, banks, or other financial institutions before the funds appear in the customer's account.
Original Shipping & Other Charges
Whether original shipping charges, return-shipping costs, taxes, duties, fees, or other amounts are refundable may depend on the reason for the return, the transaction, applicable store terms, and legal requirements.
Any determination concerning these amounts will be made according to the circumstances of the applicable order.
Damaged, Incorrect or Missing Something?
If something about your delivered order does not appear correct, keep the product and packaging available and contact our support team with clear information about what happened.
Keep the Packaging
Keep the product, outer packaging, shipping label, and included materials while the issue is being reviewed.
Take Clear Photos
Photographs of the product, issue, packaging, and relevant labels can help us understand the situation.
Include Your Order Number
Provide the order number so our team can identify the purchase and review the relevant information.
Wait for the Next Step
Our support team can review the information and explain the appropriate next step based on the circumstances.
Exchanges & Replacements
Depending on the circumstances, product availability, nature of the issue, and applicable requirements, a replacement, exchange, refund, or another appropriate resolution may be considered.
The availability of one type of resolution does not mean that the same resolution will necessarily apply to every order or situation.
Order Changes & Cancellations
If you need to request an order change or cancellation, contact Marivelley™ customer support as soon as possible.
We cannot guarantee that an order can be changed or canceled after processing, fulfillment, packaging, shipment, or other operational steps have begun.
Unauthorized Returns
Customers should contact Marivelley™ before sending a product back. A product sent to an unconfirmed address or without sufficient identifying information may be delayed, misdirected, or difficult to associate with the applicable order.
Please follow the return information provided for your specific request.
Consumer Rights
This policy is intended to describe Marivelley™ return and refund practices and is not intended to exclude, limit, or replace rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.
Where applicable law provides mandatory rights that differ from a provision of this policy, the applicable legal requirements will govern.
Please Contact Us Before Sending Anything Back.
A business or contact address displayed on the Marivelley™ website should not automatically be treated as a return destination. Return handling may depend on the product, order, destination, fulfillment process, and circumstances of the request.
Contact customer support first and follow the return instructions provided for the applicable order. This helps ensure that the return can be identified and handled through the appropriate process.
Need Help With a Return or Refund?
Contact Marivelley™ customer support if you have a question about a return request, refund, damaged product, incorrect item, incomplete order, cancellation, or another purchase-related concern.
Include your order number and a clear description of your request. For damaged, incorrect, incomplete, or defective products, relevant photographs may also help our team understand the situation.
Who Operates Marivelley™?
Marivelley™ is owned and operated by Guangzhou Kexiang Technology Co., Ltd.
Guangzhou Kexiang Technology Co., Ltd. operates marivelley.com and provides customer support for purchases made through the Marivelley™ online store.